When the products are delivered to you and accepted as per the original order, there is no return or exchange policy.

In rare case that your product may be damaged during shipment or transit, you can request for a replacement as we do provide free of cost replacement of the product within 7 days after the product has been delivered to you.

We have a 7-day Replacement/ Exchange policy, which means you have 7 days after receiving your item to request a replacement.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, in it’s original packaging.

In case of damaged/missing product, raise a replacement within 7 days from the date of delivery. It is mandatory to share image of the damaged product/a complete uncut unboxing video for us to verify.

To initiate a replacement, you can contact us at contact@theskinjuices. If your replacement is accepted, we’ll send you a new shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a replacement will not be accepted.

We will take 3 working days to review your replacement request. After the product is received, we will verify it against the claim and initiate the replacement accordingly. Please note that replacement would depend upon the stock availability.

Once we receive your item, we will inspect it and notify you that we have received your item sent for replacement. As a policy, We at TSJ will replace only damaged items and provide with a replacement. Only under exceptional circumstances, refunds are made to the customers.

We will immediately notify you on the status of your replacement after inspecting the item.

If your replacement is approved, we will initiate a re-shipment of the product. In case of refunds, a refund will be made to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies